Phoenix Counselling Fees
Here at Phoenix our counselling fees are kept to a minimum to ensure the service is affordable. Access to Government funding is limited therefore, Phoenix must charge fees for counselling sessions and for groups. Phoenix relies on fees to help contribute to the viability of the business, and to keep services available and accessible.
Counselling session fees for all new clients will be based on household earnings with the following fee schedule applying regardless of whether counselling is provided via an E-Service (phone and/or online) or in person at the office.
Adult Clients
| Fee Category | Household Earnings Per Year | Fee |
| F1 | Concession & Student Cards | $25 |
| F2 | Less than $26,000 | $25 |
| F3 | $26,000 – $45,000 | $35 |
| F4 | $45,000 – $65,000 | $55 |
| F5 | $65,000 – $85,000 | $85 |
| F6 | $85,000 – $115,000 | $125 |
| F7 | $115,000 – $180,000 | $150 |
| F8 | Greater than $180,000 | $175 |
Sessions are approximately 50 minutes. The FIRST INITIAL assessment appointment is a standard rate of $25, then fees apply.
Payment arrangements
It is a requirement of the service that you pay, any fees due, on the day of the service. Payment can be made via (a) Electronic Funds Transfer (EFT) to a nominated Phoenix account or via (b) our online system ‘Halaxy’. Please discuss and nominate an option with your counsellor. You can obtain banking details for an EFT payment from reception staff. The processes listed above are the preferred payment method. EFTPOS facilities are available. The Phoenix preference is to pay via Halaxy not in cash.
A copy of the payment remittance is to be emailed to info@phoenix.asn.au and please use your initials and client number as a reference or the invoice number. Your counsellor or admin staff can assist you with the payment options outlined above and payments must be completed prior to your session.
Financial Hardship
If at any time during the process of attending counselling you find your circumstances change and you experience financial hardship, please advise Phoenix reception staff of your situation and they will advise you on how to make application to the Phoenix CEO for consideration of your circumstances and approval of any change to your fees.
Clients referred by Department of Communities (DoC) Child Protection and Family Support
Clients who are formally referred to Phoenix by DoC are not required to pay for their counselling sessions. However, please note the formal referral process requires a letter to Phoenix from DoC requesting for you to receive counselling. If a referral letter from Department of Communities is not provided, then the normal counselling fees above will apply.
DoC referred clients need to speak with Phoenix reception staff before your first counselling session to confirm the referral letter has been received by Phoenix and therefore no counselling fees will apply.
Please speak to Phoenix reception staff if you have any payment concerns or queries about the information above. Please be aware as per Phoenix Policy and Cancellation fee applies when notice of less than 48 hours is provided.
Download the Phoenix Counselling Fees here.
Some important information for clients
Cancellations/non-attendance
Phoenix understands that sometimes things may come up for you, such as illness, emergencies or family commitments which may make it necessary for you to cancel your counselling appointment at short notice. However, booking an appointment with a Phoenix counsellor means that this time is not available to others. When appointments are cancelled at short notice or when clients do not show up for appointments, other clients who are waiting for appointments miss out.
As a consequence, Phoenix requires that, where possible, 48 hours’ notice of cancellation of appointments is given to enable the appointment to be offered to another client. Where 48 hours’ notice is not given, and without sufficient reason, the fee normally applicable to your session will be charged. Where clients are attending Phoenix free of charge due to current financial hardship, the minimum scheduled fee ($25) will be charged.
Download the Cancellation Policy here.
Client non-payment of fees
If clients have failed to pay fees for previous appointments (including fees for nonattendance or cancellations), without providing a sufficient reason for the non-payment, no further appointments will be offered until outstanding account has been paid.