At Phoenix, everybody is welcome regardless of age, race, ability, gender, sexual identity, faith or beliefs, or political persuasion. We are a service that does not discriminate and welcomes everyone from all walks of life. Together we rise, with Phoenix.
Everybody is welcome, at Phoenix.
At Phoenix, inclusion matters to us. We believe in welcoming everybody, including survivors from marginalised communities such as Culturally and Linguistically Diverse (CaLD), People with Disability (PwD), people of Aboriginal or Torres Strait Islander descent (A&TSI), people with gender fluidity, or diverse sexual orientation.
Please note: the only time anyone is not welcome at Phoenix, is if they are disrespectful or use abusive behaviour towards staff or others, or are not willing to comply with Government mandated requirements or Phoenix policies.
Accessibility matters to us
The office at City West Lotteries House is wheelchair accessible. Your support worker and/or assistance animal are welcome too at Phoenix. Please advise reception prior to your appointment if you need an interpreter service, whether that is in your first language or if you require Auslan interpretation. Our website meets accessibility guidelines and each image and graphic loaded to our website can be read through descriptive alt text with the assistance of a screen reader if our clients are vision-impaired.
We have many clients who identify as LGBTIQA+ who come into Phoenix and we have experienced counsellors who are trained in trauma relating to gender and identity due to childhood sexual abuse.
When visiting Phoenix, please feel confident in explaining your pronouns to the team and how we can make you comfortable in your experience. We respect all people and diversity and inclusion is at the forefront of what we do, as we honour people’s vulnerabilities, fragilities and take the time to get it right. You are welcome, at Phoenix.
When you become a client at Phoenix, there are a number of links that may be helpful, including:
Phoenix acknowledges the Wadjuk Noongar people and all of the traditional custodians of country throughout Australia. We pay our respect to their elders past and present and to their cultures.
Welcome to the Phoenix Website. We hope you find it useful and supportive when you take that first step towards recovery.
Please be mindful of your safety while browsing and click on the ‘Quick Exit’ button if you need to hide this page quickly. Always delete your browser history when finished and it is safe to do so.
For more advice about internet safety, click on the ‘Online Safety’ option under ‘Clients’.
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