As a Phoenix client you have the right to:
- Be treated with respect and courtesy in all your contact with Phoenix
- Have your information held securely
- Request access to the information in your file. Conditions for granting access are outlined in Phoenix policy which is available at your request.
- Have your cultural and spiritual background taken into consideration in the services we provide
- Be transferred to another counsellor if you are not comfortable with your current counsellor
- Provide feedback and express any concerns or grievances about our services without retribution
- Self determination
- Terminate your contact with Phoenix at any time
As an Phoenix client you have the responsibility to:
- Cooperate in the therapeutic process
- Arrive promptly for your appointments
- Provide at least 48 hours’ notice if you need to cancel an appointment
- Advise us of any medications you are taking that may reduce your ability to use our services
- Attend sessions free from the influences of alcohol or substances that impair your ability to function
- Advise us of any risk issues that may impact on the counselling process
- Advise us of other agencies involved in your care/support so that, where appropriate and with your consent, we can liaise with them to ensure that the services we provide are of maximum benefit to you.
