Client Rights & Responsibilities

As a Phoenix client you have the right to:

  • Be treated with respect and courtesy in all your contact with Phoenix
  • Have your information held securely
  • Request access to the information in your file. Conditions for granting access are outlined in Phoenix policy which is available at your request.
  • Have your cultural and spiritual background taken into consideration in the services we provide
  • Be transferred to another counsellor if you are not comfortable with your current counsellor
  • Provide feedback and express any concerns or grievances about our services without retribution
  • Self determination
  • Terminate your contact with Phoenix at any time

As an Phoenix client you have the responsibility to:

  • Cooperate in the therapeutic process
  • Arrive promptly for your appointments
  • Provide at least 48 hours’ notice if you need to cancel an appointment
  • Advise us of any medications you are taking that may reduce your ability to use our services
  • Attend sessions free from the influences of alcohol or substances that impair your ability to function
  • Advise us of any risk issues that may impact on the counselling process
  • Advise us of other agencies involved in your care/support so that, where appropriate and with your consent, we can liaise with them to ensure that the services we provide are of maximum benefit to you.
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Supported by

Lotterywest Government of Western Australia Compu-Stor