Our Staff


Professional Background:

Louise has worked in the human service field for four decades and currently leads Phoenix Support & Advocacy Service.  Louise has held senior positions in the Not-for-Profit sector and with State and Federal Government.

Louise initially worked as a counsellor and family therapist before specialising in supporting those who had experienced domestic violence and sexual abuse and were dealing with the complex trauma and mental health challenges related to those experiences.  For the last two decades Louise has worked as a clinical supervisor, consultant, senior manager, leader and trainer in various programs, and as a member of numerous high-level State and National committees addressing a range of social issues.

Louise was a founding member and Convenor of a highly successful State peak body established to advocate for social justice reform.  Louise was a key advisor for the ‘Freedom From Fear’ media campaign, which won the WA Premier’s and other International Awards as the first campaign to target perpetrators of Domestic Violence.  During this time, Louise provided Domestic Violence training for Judges and Magistrates in Western Australia and wrote a Best Practice Guide for Victim Services and Primary Dispute Resolution Services.

Louise assisted with the development of the Operational and Screening & Assessment Framework for the Family Relationship Centres located throughout Australia and had a role supporting and managing 10 National and 16 State Committees established to work collaboratively in the Family Law area.  More recently Louise established professional development, workplace culture, clinical supervision, case note audit and clinical observation programs for 300 staff located in 11 sites in regional and metropolitan WA. Since 2011 Louise has trained in the area of Self-Regulation with Canadian neuroscientist Dr Stuart Shanker.


Master of Arts Human Services; Grad Dip Counselling; Public Sector Management Certificate; Cert IV Workplace Training & Assessment; Accredited in the fields of counselling, family therapy, domestic violence, self-regulation, and dental therapy.


Coby Greer – Counsellor & Yoga Instructor  

Professional Background:

Coby has worked in diverse roles within the human services sector over the last 21 years including management, program management, counselling, clinical supervision, casework and group facilitation. These roles have provided extensive experience working with individuals and families presenting with complex issues including mental health, addiction, CPFS concerns, family and domestic violence and homelessness. Coby has experience in working with Aboriginal and Torres Strait Islander People and Culturally and Linguistically Diverse clients in an agency setting, hospital setting and within the client’s home.

Coby is also a qualified and well-practiced yoga teacher who is passionate about the self-transformative benefits of professional counselling as well as the psychological and physiological practices of trauma-sensitive yoga and mindfulness. Coby has designed and delivers regularly a 6-week Mindfulness Meditation program and manual which is strongly influenced by the works of Jon Kabat-Zinn.


Certs 3 & 4 in Occupational Therapy Assistant, Bachelor of Social Sciences and a Masters in Counselling.

Member of the Australian Counselling Association.


Colleen Kirby – Senior Counsellor

Professional Background:

Colleen has a wide range of experience working in the Health, Mental Health and Disability sectors in Clinical and Leadership positions.   

Colleen has more than twenty five year’s experience as a Social Worker providing trauma informed, clinical intervention that utilizes a family systems, strengths based and a cognitive behavioural approach. Colleen has worked with individuals and families experiencing a wide range of Mental Health issues such as Depression, Schizophrenia, Bi-Polar Affective Disorder and Personality disorders. In addition, Colleen has worked in a Case Management role and liaised with stakeholders such as the Department of Community and Disability Services.

Colleen has also worked as a Team Leader in the Mental Health and Disability field and values the importance of building trust within teams to ensure the development of best practice standards. In addition, Colleen values the importance of Supervision that provides support, accountability and reflective practice in a safe environment, to ensures positive outcome for clients.

Colleen also has extensive experience in the development of clinical services and has developed Clinical and Supervision frameworks at numerous services. Colleen also has extensive experience in the development of clinical policies in various human service organisations.In addition, Colleen has developed training in clinical engagement, care and protection, family therapy and genograms and ecomaps.                      

Colleen also has experience in project work related to Suicide prevention and the implementation of a clinical database and outcome measures for the Office of Mental Health.



Kaye Doolan – Finance Officer & Executive Assistant 

Professional Background:

Kaye has over 25 years’ experience in bookkeeping, and 20 years within the construction industry.  Kaye also worked in Local Government for 10 years, as a Records Officer and Revenue Officer, utilising her vast experience to enhance her position with Phoenix.

Kaye has customer service skills from previous work roles such as; a medical receptionist, Chiropractic Assistant and varying other retail roles within her working career, she also has experience as an Office Manager, and has enjoyed volunteering in numerous community committees over the last twenty years.

Kaye enjoys working in her role at Phoenix, and being part of small team.  Kaye understands the importance of our service for our clients and being able to make her contribution to ensuring they receive the best service and support.


Cert IV Bookkeeping and Cert IV Accounting


Lois Lloyd – Office Manager

Lois commenced work for Phoenix (formerly known as the Incest Survivors’ Association Inc.) in September 1986 and celebrated 30 years of service in 2016.  Lois was joined by Board Members and staff to celebrate this significant event, and received various acknowledgments and gifts in appreciation of her continuity of service.

Lois’s position involves administration, secretarial, and banking duties, however over the years her role has developed to encompass many additional duties and a comprehensive understanding of day-to-day operations.

Lois is usually the first point of contact for most new clients when they phone in and her years of experience enable her to offer initial information and support, and provide a familiar voice and a sense of continuity for re-engaging clients.

Prior to joining ISA, Lois was employed by the “Daily News” and “Weekend News” newspapers for 16 years.

Supported by

Lotterywest Government of Western Australia Compu-Stor